Field Application Engineer (FAE)

Do you enjoy solving complex technical challenges? and do you want to be the go-to expert for our innovative solutions? Then you might be the Field Application Engineer (FAE) we are looking for at MyDefence.

MyDefence is a leading provider of counter unmanned aerial systems, known as C-UAS or counter drone technology. As our business expands rapidly, we are looking for a skilled and motivated Field Application Engineer (FAE) to join our team, specializing in Counter-Unmanned Aerial Systems (C-UAS).

You will report directly to our VP Sales and play a key role in delivering technical support, conducting system setups, and translating customer needs into actionable technical solutions. You will work closely with our sales team, providing demonstrations, installations, and ongoing support to our clients globally and you will travel 70-100 days per year.

What you will do:
Pre-sales and Demonstrations: 

• Conduct equipment setup for customer demonstrations in collaboration with the sales team.
• Serve as a technical sparring partner for the sales team, offering expertise and insight to support sales efforts.

Site Preparation and Installation:

• Perform site surveys at customer locations to assess installation requirements.
• Plan and execute system network setups, including testing and calibration of C-UAS systems.
• Install and oversee the deployment of C-UAS systems at customer sites.

Testing, Calibration, and Reporting:

• Support testing and calibration of technical systems to ensure optimal performance.
• Define and execute Site Acceptance Test (SAT) routines, and prepare detailed SAT reports.
• Participate in ISO9000 procedures to ensure compliance with quality standards.

Demo Equipment Maintenance:

• Responsible for ensuring that all demonstration equipment is functioning properly.
• After each demo, inspect the equipment for defects, and if any issues are identified, ensure repairs are completed before the equipment is sent for the next demo.
• Maintain demo equipment in top condition, ready for immediate use.

Post-sales Support:

• Provide ongoing maintenance and support for demonstration equipment and installed systems.
• Assist customers with technical troubleshooting and resolve any system issues.

Product Development Feedback:

• Collaborate with the product management team to provide input for future product designs or system upgrades based on customer feedback and field experience.

What you bring:
Education: Background in engineering, electronics, or a similar technical field. 

Experience: Experience with radio systems and GPS technology is essential for the role. Military experience is a plus but not required.

Security clearance: You must be able to obtain security clearance.

Location and travel: You will be located at our office in Denmark and must be ready to travel 70-100 days per year.

Language skills: Fluent in English (written and spoken), comfortable with communicating with customers. Other languages are helpful but not required.

Personal skills: Confident and outgoing personality, comfortable presenting technology to customers. Ability to remain calm and focused under pressure. A proactive problem-solver who takes the lead when needed.

What we offer you:
Innovative work atmosphere: A company with an expansive growth vision, providing opportunities for personal and professional development.

Influence and impact: An opportunity to significantly impact sales and business results while contributing to our vision of saving lives.

Autonomy and balance: A healthy work-life balance offering a high degree of autonomy, flexible work arrangements and a welcoming and supporting work environment.

Salary, benefits and more: Competitive salary, pension, medical and dental insurance. An attractive lunch scheme, an active social club, Friday breakfasts, and more.

Who we are - our company values:
We Dare - Courage

Embrace and learn from mistakes: It is ok to make mistakes. We strive to learn from our mistakes. It takes courage to be honest, set demands, be curious and keep improving our products, ourselves and the organization. 

Be innovative and break boundaries: Courage is also to be innovative, break boundaries, take calculated risks and make decisions on an informed basis. 

Work, stand and fight together: Together we are stronger and therefore we work, stand and fight together for our families, customers and colleagues. 

We Do - Execution 

Clearly define roles, responsibilities and processes: The foundation to excel in execution is to have clear responsibilities and priorities. This is supported by focusing on simplicity and transparency. 

Execute and follow up: Our core way of working is to plan, do check and act. With a strong focus on execution and follow-up, we adjust the pathways and strive always to deliver as promised.

Celebrate success : We rely on stable processes to ensure governance and transparency and we develop or install competencies to manage any increases in complexity.

We Care - I Am Your Wing(wo)man

Be trustworthy, open and honest: We are the Wingmen and -women of MyDefence, watching each other’s backs and creating a safe work environment and safety for our customers.  

Give feedback and have a learning organization: We learn and develop our organization through feedback. We exchange ideas to support that everyone can reach their full potential.  

Be loyal: We all depend on each other. Mutual respect, loyalty and trust are key elements, to respect each other’s competencies and value them as assets. We are loyal to ourselves, our team, partners, and customers. 

Are you ready to become part of the MyDefence team?

Application: If you are interested in applying for the job as Field Application Engineer (FAE), please do not hesitate to send your application and your CV via the apply button on this page as soon as possible. Please note that we use electronic recruitment and only applications received online will be considered.

Deadline: The application deadline is October 1st. 

Questions: If you need more information regarding the job, please do not hesitate to reach out to Christian Weber Noesgaard, Field Application Engineer.

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